Ignite is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Ignite Web site and governs data collection and usage. By using the Ignite website, you consent to the data practices described in this statement.

Collection of your Personal Information

Ignite collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Ignite also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites.

There is also information about your computer hardware and software that is automatically collected by Ignite. This information can include your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Ignite for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding use of the Ignite Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Ignite public message boards, this information may be collected and used by others. Note: Ignite does not read any of your private online communications.

Ignite encourages you to review the privacy statements of Web sites you choose to link to from Ignite so that you can understand how those Web sites collect, use and share your information. Ignite is not responsible for the privacy statements or other content on Web sites outside of the Ignite and Ignite family of Web sites.

Use of your Personal Information

Ignite collects and uses your personal information to operate the Ignite Web site and deliver the services you have requested. Ignite also uses your personally identifiable information to inform you of other products or services available from Ignite and its affiliates. Ignite may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Ignite does not sell, rent or lease its customer lists to third parties. Ignite may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Ignite may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Ignite, and they are required to maintain the confidentiality of your information.

Ignite does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Ignite keeps track of the Web sites and pages our customers visit within Ignite, in order to determine what Ignite services are the most popular. This data is used to deliver customized content and advertising within Ignite to customers whose behavior indicates that they are interested in a particular subject area.

Ignite Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ignite or the site; (b) protect and defend the rights or property of Ignite; and, (c) act under exigent circumstances to protect the personal safety of users of Ignite, or the public.

Use of Cookies

The Ignite Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Ignite pages, or register with Ignite site or services, a cookie helps Ignite to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Ignite Web site, the information you previously provided can be retrieved, so you can easily use the Ignite features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Ignite services or Web sites you visit.

Security of your Personal Information

Ignite secures your personal information from unauthorized access, use or disclosure. Ignite secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Ignite will occasionally update this Statement of Privacy to reflect company and customer feedback. Ignite encourages you to periodically review this Statement to be informed of how Ignite is protecting your information.

Contact Information

Ignite welcomes your comments regarding this Statement of Privacy. If you believe that Ignite has not adhered to this Statement, please contact Ignite at We will use commercially reasonable efforts to promptly determine and remedy the problem.

Do Not Call Policy

TCPA Adherence Summary

The federal Telephone Consumer Protection Act (TCPA) and related FCC regulations shield consumers from unwanted telemarketing. The TCPA defines telemarketing as the initiation of a telephone call or fax for the purpose of encouraging the purchase or investment in property, goods or services, which is transmitted to any prospective customer at a residence. The TCPA governs cold calls, prerecorded sales calls, and the use of autodialers, fax machines, and other telemarketing strategies.

Ignite’s compliance with the TCPA includes the following:

  • Ignite maintains a Do Not Call Policy
  • We promptly provide a copy of the Policy to requesting consumers
  • We only make calls between 8 AM and 9 PM (local time of the person being called)
  • Our representatives always identify the caller name, company name and caller location
  • We maintain and comply with a company “do not call” list derived from the federal “do not call” registry
  • We always honor a consumer’s request made during a call to place the consumer’s name on the “do not call” list
  • We do not use a predictive or progressive dialing
  • Our system transmits caller ID information

Ignite maintains a record of the name and telephone number(s) for consumers who do not wish to be called. Upon request, consumers’ telephone number(s) will be added to Ignite’s internal Do Not Call List within five (5) business days of receipt of such request.

Consumers are responsible for notifying Ignite of any changes in name or telephone number if they move or wish to place a new telephone number on the Ignite internal Do Not Call List, or if there is more than one telephone line or number that they wish to place on the Do Not Call List.

Consumers have additional avenues available to them that will help reduce or eliminate unwanted telephone solicitations. Consumers may place their telephone number(s) on the National Do Not Call Registry by calling 1.888.382.1222 or online at In addition, the Direct Marketing Association also offers a free service titled “Telephone Preference Service.” Consumers may register for this service online at www.dmachoice.orgor by sending a written request to:

Telephone Preference Service
Direct Marketing Association
P.O. Box 1559
Carmel, NY 10512

Ignite has established and implemented written procedures to honor consumers’ requests that they not be called, and appropriate personnel have received training. Procedures include consultation of both the National Do Not Call Registry and internal Do Not Call List prior to making any telephone solicitation.

Telephone calls to consumers with whom Ignite has an established business relationship are permitted unless they have asked to be included on the internal Do Not Call List.
No unsolicited facsimile solicitations will be initiated.

Consumers may request a copy of this Policy. Upon receipt of the request, we will send a copy via electronic mail within thirty (30) days.

If you have any questions or comments regarding Ignite’s Do Not Call Policy or Privacy Policy, contact:

Ignite Online – DNC
P.O. Box
Forest, VA 24551